Job Description
Launch your IT career with TechSolutions Dallas! We're seeking passionate entry-level professionals to join our dynamic IT support team in the heart of Dallas' tech hub. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while supporting Fortune 500 clients in a collaborative, growth-oriented environment. Our comprehensive training program ensures rapid skill development and career advancement opportunities.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage user accounts, permissions, and access controls
- Document technical procedures and maintain knowledge base
- Collaborate with senior engineers on complex system deployments
- Monitor network performance and security protocols
- Support cloud infrastructure (AWS/Azure) fundamentals
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent experience
- Basic knowledge of networking (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory and Office 365
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- Valid Texas driver's license for occasional client visits