Job Description
Launch your IT career with TechNexus Solutions! We're seeking passionate entry-level professionals to join our dynamic Chicago team. As an IT Support Specialist, you'll gain hands-on experience in enterprise systems, cybersecurity protocols, and client-facing technical support. Our comprehensive training program will accelerate your growth in cloud technologies, network administration, and automation tools. Enjoy a collaborative environment with mentorship from senior engineers and opportunities for certifications. Join us to build a foundation for long-term success in Chicago's thriving tech ecosystem!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and manage cloud infrastructure (AWS/Azure) and SaaS applications
- Assist with cybersecurity protocols including vulnerability scanning and patch management
- Create and maintain technical documentation and SOPs
- Collaborate with cross-functional teams on IT projects and migrations
- Monitor system health and resolve incidents using ticketing systems
- Support end-user training and technology adoption initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Fundamental knowledge of Windows/macOS, networking concepts, and cloud services
- Basic scripting skills (Python, PowerShell, or Bash)
- Customer service mindset with strong communication abilities
- CompTIA A+, Network+, or Security+ certification preferred
- Ability to troubleshoot hardware/software issues systematically
- Willingness to learn new technologies and adapt to evolving systems
- Authorized to work in the United States without sponsorship