Job Description
Welcome to Apex Digital Solutions, a leading technology firm based in the heart of Los Angeles. We are looking for driven, tech-savvy individuals to join our dynamic IT team as Entry Level IT Support Specialists.
In this role, you will be the backbone of our internal technical infrastructure. You will work alongside senior engineers to provide top-tier support, ensuring our employees have the tools they need to succeed in a fast-paced environment. We offer a comprehensive training program to help you kickstart your career in Information Technology.
Why Join Us?
- Competitive salary and benefits package.
- Fast-track career growth opportunities.
- State-of-the-art office located in Downtown LA.
- Certification reimbursement programs.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems for internal staff.
- Install, configure, and troubleshoot hardware and software for desktops, laptops, and peripherals.
- Assist in the management and deployment of new IT assets, including tracking inventory and asset tagging.
- Diagnose and resolve network connectivity issues and printer malfunctions efficiently.
- Document all technical issues and resolutions in the knowledge base.
- Collaborate with the IT team to improve IT processes and user experience.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent military experience).
- CompTIA A+ Certification (preferred) or willingness to obtain within 6 months.
- Basic understanding of PC hardware components and operating systems (Windows 10/11).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a collaborative team.