Job Description
Join TechNova Solutions and kickstart your IT career in Arlington's thriving tech hub! We're seeking passionate entry-level talent to deliver exceptional technical support to our enterprise clients. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge infrastructure while working alongside industry mentors. Enjoy comprehensive benefits, flexible work arrangements, and dedicated career development programs. Apply today to become part of our award-winning team!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/macOS workstations and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Document technical issues and resolutions in ITSM systems
- Collaborate with network engineers on security protocols
- Train end-users on software best practices
- Monitor system health and escalate critical incidents
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong diagnostic and problem-solving abilities
- Excellent written/verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments