Job Description
Join Innovatech Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to provide critical support to our growing client base in Wichita. This role offers hands-on experience with cutting-edge systems while receiving mentorship from industry veterans. If you're ready to solve problems, learn rapidly, and grow in a dynamic environment, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Provide remote and on-site technical support via ticketing systems
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Monitor system performance and security protocols
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to troubleshoot hardware/software independently
- Valid driver's license and reliable transportation
- Willingness to work flexible hours including occasional weekends