Job Description
We are looking for a motivated Entry Level IT Support Specialist to join our dynamic team in Oakland, CA. At Nexus Innovations, we believe in fostering talent from within. This role offers a fantastic opportunity to kickstart your career in technology with comprehensive training and mentorship from industry experts. You will be the first line of defense for our employees' technical needs, ensuring our operations run smoothly in a modern, hybrid work environment. If you are passionate about technology and eager to learn, we want to hear from you.
Responsibilities
- Provide tier-1 technical support via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues for end-users in a timely manner.
- Assist with the setup, configuration, and maintenance of workstations, printers, and peripherals.
- Monitor network performance and report anomalies to senior IT staff.
- Maintain accurate inventory records for all IT assets.
- Collaborate with the security team to enforce data protection and compliance protocols.
- Document technical solutions and create user guides for common issues.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent experience.
- Familiarity with Microsoft Office Suite and basic operating systems (Windows/Linux).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication abilities.
- Ability to work independently and effectively as part of a team.
- CompTIA A+ certification is a plus but not required for this entry-level role.