Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in Raleigh's thriving tech hub! We're seeking passionate tech enthusiasts to provide exceptional customer service and technical support to our growing client base. This role offers hands-on experience with cutting-edge infrastructure while working alongside industry experts in a collaborative environment. Perfect for recent graduates or career changers ready to build a solid foundation in IT operations.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage helpdesk tickets using ServiceNow and prioritize technical escalations
- Deploy and configure desktop/laptop hardware and peripheral devices
- Document technical procedures and create knowledge base articles
- Support network connectivity troubleshooting (Wi-Fi, VPN, switches)
- Assist with cybersecurity awareness training for end-users
- Collaborate with senior engineers on system upgrades and migrations
Qualifications
- Associate's degree in IT or CompTIA A+ certification (or equivalent experience)
- Basic knowledge of Active Directory, DNS, and DHCP protocols
- Familiarity with Microsoft Office 365 and cloud platforms (Azure/AWS)
- Strong problem-solving abilities with customer service mindset
- Ability to lift 30lbs for equipment installation/maintenance
- Valid driver's license for occasional on-site client visits
- Excellent written/verbal communication skills