Job Description
Launch your IT career with CyberTech Solutions Inc., a leading technology innovator in Colorado Springs! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team and provide exceptional technical support to our growing client base. This role offers hands-on experience with cutting-edge infrastructure while working alongside industry experts who are passionate about nurturing talent. Enjoy competitive compensation, comprehensive benefits, and a clear path to career advancement in a collaborative environment.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems, printers, and peripheral devices
- Document IT processes, incidents, and solutions using ticketing systems (ServiceNow/Jira)
- Assist with cybersecurity protocols including access management and vulnerability assessments
- Train end-users on new technologies and best practices for system usage
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Monitor system health and proactively address performance bottlenecks
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk software and ticketing systems
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ certification or willingness to obtain within 6 months
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple priorities
- Valid Colorado driver's license (for occasional on-site visits)