Job Description
Launch your IT career with TechSolutions Inc., a leading Albuquerque-based technology innovator! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team. You'll gain hands-on experience in network administration, cybersecurity fundamentals, and client-facing technical support while working with cutting-edge technologies. This is your opportunity to grow professionally in a collaborative environment with mentorship from industry veterans. We offer competitive benefits, flexible work arrangements, and clear career progression paths.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network infrastructure
- Diagnose and resolve user issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols including patch management and access controls
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on system implementations
- Participate in IT infrastructure monitoring and maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows and macOS operating systems
- Customer service experience with strong problem-solving skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to work independently and manage multiple priorities
- Valid driver's license and reliable transportation
- US citizenship or permanent residency required