Job Description
Launch your IT career with TechSolutions Memphis! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team in the heart of Memphis. As a key player in our IT department, you'll gain hands-on experience with cutting-edge technologies while providing essential technical support to our clients. This is your opportunity to grow professionally in a collaborative environment that values innovation and continuous learning.
At TechSolutions Memphis, we believe in nurturing talent from the ground up. You'll work alongside industry experts who will mentor you in network administration, system maintenance, and cybersecurity best practices. Our culture emphasizes work-life balance, professional development, and making a tangible impact in the Memphis tech community.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and resolutions in our ticketing system
- Assist with network monitoring and basic security protocols
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technology implementations
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Basic knowledge of Windows OS, Microsoft Office Suite, and networking concepts
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Customer service experience with a patient, solutions-oriented approach
- Ability to lift 30 lbs and work in various office environments