Job Description
Join TechSolutions Inc.'s dynamic IT team as an Entry Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Detroit's thriving tech hub. This role offers hands-on experience with enterprise systems while supporting 500+ employees across our downtown campus. You'll gain exposure to cloud infrastructure, cybersecurity protocols, and IT service management in a mentor-driven environment. Our comprehensive benefits package includes paid certifications, tuition reimbursement, and career advancement paths.
We pride ourselves on fostering a culture of innovation and continuous learning. As part of our commitment to Detroit's tech ecosystem, we actively partner with local universities and provide opportunities for cross-departmental projects. If you're ready to transform your academic knowledge into real-world impact while growing alongside industry veterans, this is your launchpad.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via ticket system and direct assistance
- Deploy and configure Windows/macOS systems, peripherals, and enterprise applications
- Monitor and maintain network infrastructure including switches, firewalls, and cloud services (AWS/Azure)
- Document IT processes, solutions, and knowledge base articles using ITIL best practices
- Collaborate with security team on vulnerability assessments and patch management
- Assist in user onboarding, offboarding, and access management procedures
- Participate in infrastructure projects including server migrations and system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Basic knowledge of Active Directory, Group Policy, and Microsoft 365
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and virtualization
- Strong troubleshooting methodology and customer service orientation
- Ability to lift 25 lbs and work in varied office environments
- Valid driver's license for occasional off-site equipment pickups