Job Description
Are you looking to kickstart your career in the heart of Music City? Nashville Digital Solutions is currently seeking a motivated Entry Level IT Support Specialist to join our dynamic team.
We are a fast-growing technology firm committed to innovation and excellence. We don't just need techies; we need problem solvers who are eager to learn and grow. As an Entry Level IT professional, you will be the first line of defense for our clients, ensuring their technology runs smoothly.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- On-the-job training from certified IT professionals.
- Clear career progression pathways into Systems Administration or Network Engineering.
We offer a hybrid work environment and a culture that values creativity and collaboration. If you are ready to launch your career in IT, apply today!
Responsibilities
- Provide Tier 1 technical support to internal employees and clients via phone, email, and remote access.
- Diagnose and resolve hardware and software issues, including printers, laptops, and operating systems.
- Perform basic network troubleshooting and assist in the physical installation of new hardware.
- Maintain accurate documentation of all IT tickets and resolutions in our CRM system.
- Assist in the deployment of new software updates and patch management.
- Monitor system performance and respond to alerts in a timely manner.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology, Computer Science, or related field is preferred.
- Basic understanding of Windows operating systems and office productivity software (Microsoft Office Suite).
- Familiarity with Linux environments or command line interfaces is a strong advantage.
- Strong customer service skills and the ability to explain technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Reliable internet connection and access to a quiet workspace.