Job Description
We are seeking a driven and enthusiastic Entry Level IT Support Specialist to join our growing technology team in Denver, Colorado. As a leader in the local tech scene, we offer a comprehensive training program and a clear career path for those ready to launch their career in Information Technology. If you have a passion for solving problems and a curiosity about how technology works, we want to hear from you.
In this role, you will be the first point of contact for our internal employees, ensuring seamless access to technology resources. You will work closely with senior engineers to troubleshoot issues, deploy hardware, and maintain our IT infrastructure. We value soft skills, communication, and a proactive attitude just as much as technical knowledge.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems for hardware and software issues.
- Assist in the setup, configuration, and maintenance of desktop computers, laptops, printers, and mobile devices.
- Install and troubleshoot operating systems (Windows, macOS) and office productivity software.
- Perform routine IT asset management, including inventory tracking and equipment tagging.
- Collaborate with the network team to resolve connectivity issues and ensure network stability.
- Conduct on-site troubleshooting and repairs in a fast-paced office environment.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree in Computer Science, IT, or related field preferred.
- No prior professional IT experience required, but internships or coursework are a plus.
- Basic understanding of computer hardware components and software applications.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills and the ability to learn new technologies quickly.
- Excellent verbal and written communication skills with a customer-focused mindset.