Job Description
Join TechFlow Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're seeking motivated tech enthusiasts to provide critical infrastructure support and deliver exceptional user experiences. This is your launchpad into a thriving IT career in Jacksonville's growing tech ecosystem. Enjoy comprehensive training, mentorship from senior engineers, and opportunities to specialize in cybersecurity or cloud technologies. We value fresh perspectives and offer a collaborative environment where your ideas drive innovation.
Responsibilities
- Deploy and configure hardware/software systems including desktops, laptops, and network devices
- Troubleshoot and resolve Tier 1-2 technical issues for 500+ employees
- Manage Active Directory accounts, permissions, and group policies
- Implement cybersecurity best practices including endpoint protection and access controls
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades and migrations
- Provide remote and on-site technical support with SLA adherence
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 90 days
- Basic understanding of Windows OS, networking concepts, and cloud services
- Strong problem-solving skills with analytical approach to technical challenges
- Excellent written and verbal communication abilities
- Ability to work independently and prioritize competing tasks
- Valid Florida driver's license (for occasional site visits)