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Information Technology 🏢 Full Time ⭐️ Verified

Entry-Level IT Support Specialist

TechFlow Solutions
Jacksonville
Estimated Salary
USD 45.000 – USD 55.000
Live Update
17 Juli 2026
Deadline
17 Jul 2027

Job Description

Join TechFlow Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're seeking motivated tech enthusiasts to provide critical infrastructure support and deliver exceptional user experiences. This is your launchpad into a thriving IT career in Jacksonville's growing tech ecosystem. Enjoy comprehensive training, mentorship from senior engineers, and opportunities to specialize in cybersecurity or cloud technologies. We value fresh perspectives and offer a collaborative environment where your ideas drive innovation.

Responsibilities

  • Deploy and configure hardware/software systems including desktops, laptops, and network devices
  • Troubleshoot and resolve Tier 1-2 technical issues for 500+ employees
  • Manage Active Directory accounts, permissions, and group policies
  • Implement cybersecurity best practices including endpoint protection and access controls
  • Document IT processes and create knowledge base articles
  • Collaborate with cross-functional teams on system upgrades and migrations
  • Provide remote and on-site technical support with SLA adherence

Qualifications

  • Associate's degree in IT, Computer Science, or related field (or equivalent experience)
  • CompTIA A+ certification or willingness to obtain within 90 days
  • Basic understanding of Windows OS, networking concepts, and cloud services
  • Strong problem-solving skills with analytical approach to technical challenges
  • Excellent written and verbal communication abilities
  • Ability to work independently and prioritize competing tasks
  • Valid Florida driver's license (for occasional site visits)

Required Skills

IT Support Desktop Support Active Directory Troubleshooting CompTIA A+ Windows OS Networking Cybersecurity Cloud Services

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