Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in the heart of Silicon Valley! We're seeking passionate tech enthusiasts to provide essential IT infrastructure support to our dynamic team. This role offers hands-on experience with cutting-edge technologies while working alongside industry veterans in a collaborative environment. Enjoy competitive compensation, comprehensive benefits, and clear career growth paths in one of America's most vibrant tech hubs.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical procedures and maintain IT asset inventory
- Collaborate with senior engineers on infrastructure projects
- Monitor system health and implement security best practices
- Deliver exceptional customer service via ticketing systems and in-person support
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, networking concepts, and cloud services
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and communication skills
- A+ or Network+ certification preferred
- Ability to lift 20 lbs for equipment handling
- Valid driver's license for occasional site visits
- Passion for technology and continuous learning