Job Description
Are you ready to launch a rewarding career in the dynamic technology sector? Apex Digital Solutions is seeking a motivated Entry Level IT Support Specialist to join our growing team in Jacksonville, Florida. We are dedicated to fostering talent and providing comprehensive training for individuals looking to break into the IT industry. If you are tech-savvy, eager to learn, and possess a strong customer service mindset, we want to hear from you!
Responsibilities
- Provide Tier 1 technical support to internal employees and external clients via phone and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Install, configure, and maintain computer hardware, peripherals, and mobile devices.
- Manage and update the company asset inventory database to ensure accuracy.
- Respond to help desk tickets in a timely manner, escalating complex issues appropriately.
- Assist in the deployment of new software applications and operating system updates.
- Document all technical issues and resolutions in our ticketing system for future reference.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+) within the first year.
- Basic computer literacy with a strong understanding of Windows and Mac OS environments.
- Excellent verbal and written communication skills with a patient, customer-focused demeanor.
- Ability to work collaboratively in a fast-paced team environment.
- Willingness to travel between office locations and assist with onsite support as needed.