Job Description
Join our award-winning team at Detroit Tech Solutions as an Entry-Level IT Support Specialist! We're seeking motivated individuals with a passion for technology to launch their careers in our comprehensive 12-week paid training program. No prior experience required—just bring your eagerness to learn! You'll master industry-standard skills while supporting Fortune 500 clients across metro Detroit. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in downtown Detroit.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex infrastructure projects
- Conduct user training sessions on new technologies
- Participate in 24/7 on-call rotation after training completion
- Maintain security protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent verbal and written communication skills
- Ability to work flexible hours including occasional weekends
- Valid driver's license required for client site visits
- CompTIA A+ certification preferred but not required
- Passion for continuous learning and technology trends