Job Description
Join our dynamic team at TechNova Solutions as an Entry-Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts to deliver exceptional support to our growing client base in the heart of Los Angeles. This is your golden ticket to launch a rewarding career in IT with hands-on experience, mentorship from industry experts, and opportunities for rapid advancement. If you're ready to transform your technical skills into real-world impact, apply today!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT procedures and maintain accurate service desk logs
- Collaborate with senior team members on infrastructure projects
- Deliver user training on company software and security protocols
- Monitor system performance and troubleshoot security vulnerabilities
- Support cloud-based applications and data backup systems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Familiarity with helpdesk ticketing systems (e.g., Zendesk, ServiceNow)
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (not required)
- Valid California driver's license for occasional site visits