Job Description
Join our dynamic team at TechSolutions Inc., a leading technology innovator in the heart of Baltimore! We're seeking motivated Entry-Level IT Support Specialists to launch their careers in a fast-paced environment. As a cornerstone of our IT department, you'll gain hands-on experience with cutting-edge systems while providing critical technical support to our diverse client base. This role offers unparalleled growth opportunities and mentorship from industry veterans.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document IT incidents and resolutions using ticketing systems
- Assist with cybersecurity protocols and data backup procedures
- Collaborate with cross-functional teams to resolve complex technical problems
- Train end-users on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS and Microsoft Office Suite
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service-oriented mindset with patience
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (or willingness to obtain)