Job Description
Are you ready to launch a rewarding career in the fast-paced world of technology? Albuquerque Tech Solutions is seeking driven individuals to join our team as Entry Level IT Support Specialists. We are committed to fostering talent and providing a clear pathway for professional growth.
The Role:
In this position, you will serve as the first line of defense for our clients, diagnosing technical issues and ensuring seamless system operations. We provide comprehensive training, so no prior experience is required—just a willingness to learn and a passion for technology.
Why You Should Apply:
- Competitive entry-level salary with annual performance reviews.
- Health, dental, and vision insurance.
- Flexible schedule and remote work options.
- Clear career progression into Senior Engineering roles.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person assistance.
- Diagnose and resolve hardware and software connectivity issues.
- Set up and configure workstations for new employees, including email and network access.
- Maintain an accurate log of all technical tickets and support requests.
- Collaborate with senior IT staff to troubleshoot complex system errors.
- Conduct regular system checks to ensure data security and performance.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy (typing, navigating the web, file management).
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work well in a team-oriented environment.