Job Description
Welcome to Apex Digital Solutions, a premier technology firm dedicated to transforming the digital landscape. We are currently seeking a dynamic and eager Junior IT Support Specialist to join our growing team in New York City. If you are looking for an entry-level opportunity where you can learn from industry experts and launch a successful career in Information Technology, we want to hear from you.
This is the perfect role for a recent graduate or a career changer with a passion for technology. You will work closely with our senior IT staff to ensure our systems run smoothly and provide excellent support to our internal clients. We offer comprehensive training and a clear pathway for professional growth.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone and ticketing systems.
- Assist in the installation, configuration, and maintenance of desktop computers, printers, and mobile devices.
- Monitor system performance and respond to alerts to ensure maximum uptime and security.
- Document technical issues and resolutions in our knowledge base to improve future support processes.
- Collaborate with the IT team to implement new software updates and security patches.
- Conduct basic troubleshooting for end-users and escalate complex issues to senior staff.
Qualifications
- High School Diploma or GED required; Associate’s or Bachelor’s degree in Computer Science, IT, or a related field is a plus.
- No prior professional experience required; we value potential, attitude, and enthusiasm over pedigree.
- Familiarity with Microsoft Office Suite and basic computer operations is expected.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent communication skills, both verbal and written, with a customer-first mindset.
- Willingness to obtain relevant IT certifications (e.g., CompTIA A+) during employment.