Job Description
Launch your tech career with our paid training program! NexusTech Solutions is seeking motivated Entry-Level IT Support Specialists to join our Las Vegas-based remote team. No prior experience required – we provide comprehensive training to transform you into a confident IT professional. Enjoy full-time remote work, competitive benefits, and clear growth pathways into cybersecurity, cloud computing, and network administration roles.
What You'll Gain:
- 6-week paid training program covering hardware, networking, and security fundamentals
- 1:1 mentorship from senior engineers
- Industry certifications (CompTIA A+, Google IT Support)
- Flexible remote work with quarterly team meetups in Las Vegas
- Health, dental, and 401(k) matching
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote desktop
- Diagnose and resolve hardware/software issues for enterprise clients
- Document troubleshooting steps in ticketing systems (ServiceNow)
- Install/configure workstations and peripherals
- Collaborate with cross-functional teams on complex escalations
- Participate in continuous learning modules and certification prep
- Adhere to ITIL best practices for incident management
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy (OS navigation, internet troubleshooting)
- Strong problem-solving and analytical thinking skills
- Excellent verbal/written communication abilities
- Self-motivated with ability to learn independently
- Comfortable working in remote team environments
- Must pass background check and pre-employment assessment
- Las Vegas residency required for occasional on-site meetings