Job Description
Launch your tech career with TechNova Solutions! We're seeking passionate entry-level candidates to join our dynamic IT support team in Raleigh. No experience required – we provide comprehensive training to help you thrive. Enjoy competitive benefits, mentorship from industry experts, and a collaborative environment focused on growth. Join us in shaping the future of technology while building a stable career path in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Assist with network setup and basic security protocols
- Collaborate with senior engineers on complex problem-solving
- Participate in ongoing training programs to develop technical skills
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and troubleshooting skills
- Strong communication and customer service abilities
- Quick learner with problem-solving aptitude
- Ability to work in a fast-paced team environment
- Willingness to earn industry certifications (training provided)
- No prior experience required – we train motivated candidates
- Valid North Carolina driver's license (if local travel needed)