Job Description
Join TechNova Solutions as an Entry Level IT Support Specialist and launch your career in the heart of Silicon Valley! We're seeking motivated individuals with no prior experience who are passionate about technology and customer service. This full-time position offers comprehensive training, mentorship from industry experts, and a clear path for career growth. You'll be part of a dynamic team supporting Fortune 500 clients with cutting-edge technology solutions. Enjoy competitive benefits, flexible work arrangements, and a collaborative environment that values innovation and professional development. If you're ready to build your future in tech while making a tangible impact, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users via phone, email, and remote support tools
- Document all IT incidents and resolutions in ticketing systems
- Install and configure workstations, peripherals, and software
- Collaborate with senior technicians on complex troubleshooting
- Conduct routine system maintenance and security updates
- Participate in cross-departmental IT projects
- Maintain knowledge base articles for user self-service
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- No prior IT experience required - training provided
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification within 6 months
- Valid driver's license and reliable transportation