Job Description
Ready to launch your tech career tomorrow? TechSprint Solutions is urgently hiring Entry Level IT Support Specialists in Cleveland, OH! Join our innovative team where you'll gain hands-on experience with cutting-edge technology while solving real-world challenges. This is your golden ticket to enter the IT field with immediate start opportunities – no experience required!
We offer comprehensive training, mentorship from industry experts, and a fast-paced environment perfect for growth. If you're passionate about technology and eager to learn, apply today and start your journey tomorrow!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Install, configure, and maintain network equipment and peripherals
- Create and maintain documentation of IT processes and procedures
- Collaborate with senior IT staff on system upgrades and security protocols
- Train end-users on new software implementations
- Monitor system performance and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and prioritize tasks
- Customer-focused mindset with patience and empathy
- CompTIA A+ certification or willingness to obtain within 6 months