Job Description
Are you ready to launch a rewarding career in the heart of the Bay Area? Oakland Digital Systems is currently seeking ambitious individuals to join our growing team as Entry Level IT Support Specialists. We are a forward-thinking company dedicated to providing top-tier technical solutions to our diverse clientele. We are looking for passionate candidates who are eager to learn, grow, and make a tangible impact.
What You Will Do:
As a Junior IT Specialist, you will play a critical role in maintaining our technology infrastructure. You will work closely with our senior team to diagnose issues, implement solutions, and ensure our systems run smoothly. This is an excellent opportunity for recent graduates or career changers to break into the technology sector with full support and mentorship.
Responsibilities
- Provide exceptional technical support to internal staff and external clients via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Assist in the setup, configuration, and deployment of new workstations and mobile devices.
- Maintain accurate records of technical issues and resolutions in our CRM system.
- Monitor system performance and participate in regular maintenance schedules.
- Collaborate with the IT team to identify areas for process improvement and automation.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology, Computer Science, or a related field is preferred.
- Familiarity with Microsoft Office Suite, Windows 10/11, and basic knowledge of macOS.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Valid driver’s license and reliable transportation (for occasional on-site support).
- A proactive attitude and a genuine eagerness to learn new technologies.