Job Description
Are you looking to kickstart your career in the dynamic tech industry? Apex Digital Systems is seeking a motivated Entry Level IT Support Specialist to join our growing team in Fort Worth, TX.
We pride ourselves on innovation and employee growth. As an IT Support Specialist, you will be the first line of defense for our employees, ensuring they have the technical tools they need to succeed. We offer a comprehensive training program for new hires, mentorship from senior engineers, and a clear path for career advancement.
Why Join Us?
• Competitive starting salary
• Comprehensive health benefits package
• Professional development and certification reimbursement
• Collaborative and inclusive work environment
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person, resolving hardware and software issues efficiently.
- Assist in the deployment, configuration, and maintenance of new workstations, laptops, and mobile devices.
- Monitor and maintain the organization's IT inventory and asset management system.
- Document technical issues, resolutions, and system changes in the ticketing system (e.g., Jira, ServiceNow).
- Collaborate with the senior IT team to implement security patches and improve system reliability.
- Conduct basic troubleshooting for network connectivity and printer malfunctions.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Basic knowledge of Windows 10/11 and macOS operating systems.
- Familiarity with networking concepts, including TCP/IP, DNS, and Active Directory principles.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills to interact with non-technical staff.
- Willingness to learn new technologies and obtain relevant industry certifications.