Job Description
Are you ready to launch your career in the tech industry? TechNova Solutions is looking for a motivated Entry Level IT Support Specialist to join our dynamic team in Albuquerque, NM. We pride ourselves on fostering a collaborative environment where new talent can grow and excel.
As an IT Support Specialist, you will be the first point of contact for our employees, ensuring they have the technical tools they need to succeed. We offer comprehensive training, a competitive benefits package, and a clear path for advancement.
Responsibilities
- Provide exceptional technical support to internal staff via phone, email, and in-person assistance.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Install, configure, and maintain computer peripherals, printers, and mobile devices.
- Document all technical issues, resolutions, and procedures in our internal knowledge base.
- Assist with the deployment of new hardware and software updates across the organization.
- Maintain a clean and organized IT workspace and inventory management.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- Basic understanding of computer hardware components and operating systems (Windows/MacOS).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with a customer-first attitude.
- Willingness to learn new technologies and complete on-the-job training.
- Must be authorized to work in the United States.