Job Description
Launch your tech career with TechNova Solutions! We're seeking passionate entry-level IT Support Specialists to join our dynamic team in San Jose's thriving tech ecosystem. No prior experience required – we provide comprehensive training to transform your enthusiasm into professional expertise. Enjoy competitive benefits, mentorship from industry veterans, and a clear path to career advancement in one of America's most innovative cities.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist employees with device setup, troubleshooting, and system optimization
- Document incidents, resolutions, and knowledge base articles
- Collaborate with senior team members on complex technical challenges
- Participate in cross-departmental IT projects and initiatives
- Maintain inventory of IT assets and equipment
- Deliver exceptional customer service with empathy and professionalism
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- 0-2 years of professional IT experience (students welcome to apply)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to learn quickly and adapt to new technologies
- Customer service mindset with patience and attention to detail
- Valid driver's license (for occasional equipment pickups)
- CompTIA A+ certification (desirable but not required)