Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in sunny El Paso! We're seeking passionate tech enthusiasts ready to kickstart their careers in a fast-growing company. You'll be the go-to person for resolving technical issues, ensuring seamless operations, and delivering exceptional user experiences. With comprehensive training and mentorship, you'll gain hands-on experience with cutting-edge technology while making a real impact. Enjoy competitive pay, full benefits, and a collaborative work environment where your growth is our priority.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on system upgrades and projects
- Train employees on new technology and best practices
- Monitor system performance and troubleshoot security concerns
- Manage inventory of IT assets and equipment
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification (a plus)
- Valid Texas driver's license (required for occasional site visits)