Job Description
Join our dynamic team at InnovateTech Solutions and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base in Charlotte's thriving tech sector. This is your opportunity to gain hands-on experience in a supportive environment while developing valuable skills in network administration and cybersecurity.
As a cornerstone of our operations team, you'll work with cutting-edge technologies and receive mentorship from industry veterans. We offer competitive benefits, professional development programs, and a pathway to career advancement within our organization.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and resolutions in our ticketing system
- Collaborate with senior technicians on complex troubleshooting
- Assist with cybersecurity protocols and data protection measures
- Train end-users on new technologies and best practices
- Participate in system upgrades and maintenance projects
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Mac operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service-oriented mindset
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)