Job Description
We are looking for a motivated Entry Level IT Support Specialist to join our dynamic team in Kansas City. If you are eager to launch a career in technology and enjoy solving complex problems, we want to hear from you. At Apex Digital Systems, we provide the training and tools you need to succeed in the fast-paced world of IT.
As part of our rapidly growing team, you will gain hands-on experience in a supportive environment. We prioritize career growth and offer a clear path for advancement for our technical staff.
Why Join Us?
- Competitive starting salary ($45k - $65k)
- Comprehensive training programs
- Modern, collaborative work environment
- Health, dental, and vision insurance
- Flexible PTO and professional development budget
Responsibilities
- Provide Tier 1 technical support via phone and email to internal users.
- Troubleshoot and resolve hardware and software issues on Windows and Mac OS platforms.
- Configure and set up new workstations, printers, and network peripherals.
- Maintain accurate documentation of technical issues and resolutions in the ticketing system.
- Assist senior engineers with network maintenance and server upgrades.
- Monitor system performance and proactively identify potential security vulnerabilities.
- Conduct on-site training for staff regarding IT best practices and software usage.
Qualifications
- High School Diploma or GED required; Associate degree in Information Technology is a plus.
- Basic understanding of computer hardware components (CPU, RAM, Storage).
- Familiarity with Microsoft Office Suite and operating systems (Windows 10/11).
- Strong customer service skills with the ability to communicate technical concepts to non-technical users.
- Willingness to obtain industry-recognized certifications (CompTIA A+ preferred).
- Reliable transportation for occasional on-site visits.
- Ability to work both independently and as part of a collaborative team.