Job Description
Join our dynamic IT team at TechNova Solutions and kickstart your career in technology! We're urgently seeking motivated Entry-Level IT Support Engineers to join our San Jose headquarters. This is your chance to gain hands-on experience with cutting-edge systems while supporting a fast-paced tech environment. We offer comprehensive training, mentorship from industry veterans, and a clear path for career growth. Don't miss this opportunity to launch your IT career in the heart of Silicon Valley!
Responsibilities
- Provide Tier 1/2 technical support for employees including hardware/software troubleshooting
- Deploy and configure desktop/laptop systems across the organization
- Manage Active Directory accounts and permissions
- Monitor and maintain network infrastructure (switches, firewalls, VPN)
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on system upgrades and projects
- Ensure compliance with security protocols and data protection standards
Qualifications
- Associate's or Bachelor's degree in IT/Computer Science or equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service orientation with strong communication skills
- Ability to troubleshoot hardware and software issues systematically
- Relevant certifications (CompTIA A+, Network+) preferred but not required
- Must be authorized to work in the United States
- Quick learner with adaptability to new technologies