Job Description
Are you looking to launch a rewarding career in Information Technology?
OceanView Tech Solutions is currently seeking a motivated Entry Level IT Support Associate to join our growing team in Virginia Beach, VA. We are committed to providing top-tier technical support while fostering a collaborative environment for recent graduates and career changers. This is a fantastic opportunity to gain hands-on experience in a fast-paced corporate setting with no prior experience required.
As our newest team member, you will be the first line of defense for our clients, troubleshooting hardware and software issues while learning advanced networking concepts under the mentorship of senior engineers. If you are eager to learn and ready to grow your technical skills, we want to hear from you!
Responsibilities
- Technical Troubleshooting: Assist users with diagnosing and resolving desktop, laptop, and peripheral hardware issues.
- Software Deployment: Install, configure, and update operating systems and business applications for new employees.
- Asset Management: Maintain accurate inventory records of IT equipment, perform basic audits, and manage hardware lifecycles.
- Network Support: Monitor network connectivity and assist in maintaining a secure and stable IT infrastructure.
- Help Desk Support: Provide exceptional customer service via phone, email, and ticketing systems to internal staff.
- Security Compliance: Assist in enforcing security protocols and ensuring data privacy standards are met.
- Documentation: Create detailed technical documentation and logs for all support tickets and resolutions.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in Computer Science, IT, or related field is a plus.
- Basic Literacy: Familiarity with Microsoft Windows and Office Suite is strongly preferred.
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Proactive mindset with the ability to troubleshoot basic technical problems efficiently.
- Flexibility: Willingness to work flexible hours, including occasional evenings or weekends as needed.
- Physical Ability: Ability to lift and carry computer equipment and cabling (up to 40 lbs) when necessary.