Job Description
Join Our Dynamic IT Team in Long Beach
We are currently seeking a motivated Entry Level IT Support Associate to join our rapidly expanding team in Long Beach, CA. This is a fantastic opportunity for recent graduates or career changers looking to launch a career in technology. You will work directly with our technical leads to resolve user issues, manage infrastructure, and ensure our systems run smoothly.
Why Apply?
- Urgent Hiring: We are looking to fill this position immediately to meet high demand.
- Career Growth: Comprehensive training programs and clear pathways to senior IT roles.
- Modern Environment: Work with cutting-edge technologies in a collaborative office setting.
If you are tech-savvy and eager to learn, we want to hear from you today.
Responsibilities
- Provide tier 1 and tier 2 technical support to employees via phone, email, and remote desktop tools.
- Troubleshoot hardware and software issues, including printers, laptops, and operating systems.
- Assist with the onboarding process for new hires, setting up workstations and accounts.
- Monitor and maintain computer inventory and software licenses.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior engineers to identify and resolve network connectivity problems.
- Perform regular system updates and patch management.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, Information Technology, or related field preferred.
- Basic understanding of computer hardware components and operating systems (Windows 10/11, macOS).
- Familiarity with networking concepts (TCP/IP, DNS) is a plus.
- Strong problem-solving skills and the ability to diagnose technical issues quickly.
- Excellent written and verbal communication skills.
- Willingness to learn new technologies and adapt to a fast-paced environment.
- Current authorization to work in the United States.