Job Description
Are you looking to start a rewarding career in technology?
Apex Data Systems is currently hiring an Entry Level IT Support Associate in Philadelphia, PA. We are looking for motivated individuals with a strong desire to learn, even if you have no prior technical experience. We provide comprehensive paid training and a clear path for professional growth.
Join our dynamic team and become the technical problem-solver our clients rely on. We value attitude, work ethic, and the willingness to learn over years of previous experience.
Why Join Us?
- Paid On-the-Job Training: No need to wait months to start earning.
- Career Advancement: Clear pathways to senior support, networking, and management roles.
- Competitive Benefits: Health, dental, vision, and 401(k) matching.
- Modern Environment: Work in a collaborative, tech-forward office.
What You Will Do:
As an Entry Level Support Specialist, you will be the first point of contact for our clients, ensuring their technology needs are met efficiently.
Responsibilities
- Diagnose and troubleshoot hardware and software issues for clients via phone, email, and remote access tools.
- Provide clear, patient, and professional technical guidance to users of all technical levels.
- Log and track all customer interactions and technical issues in our ticketing system.
- Assist with the installation, configuration, and maintenance of desktops, laptops, and peripherals.
- Collaborate with senior technicians to resolve complex escalations and improve service quality.
- Maintain a professional appearance and demeanor while representing our brand values.
Qualifications
- High School Diploma or GED required (Bachelor's degree in Computer Science or related field is a plus but not required).
- No prior technical experience necessary; we provide the training.
- Basic computer literacy (familiarity with Windows or Mac operating systems is a plus).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a logical approach to troubleshooting.
- Ability to work in a fast-paced team environment with tight deadlines.