Job Description
Are you ready to launch your career in the dynamic world of Information Technology?
BlueHorizon Systems is looking for a driven Entry Level IT Support Associate to join our growing team in the heart of Philadelphia. We pride ourselves on fostering a collaborative environment where technical curiosity is rewarded and professional growth is encouraged.
As a key member of our IT department, you will be the first point of contact for our employees, ensuring our internal technology infrastructure runs smoothly. This is an excellent opportunity for recent graduates or career changers looking to gain hands-on experience in a corporate setting.
Why Join Us?
- Modern Work Environment: Work in a state-of-the-art office in Center City Philadelphia.
- Career Growth: Clear pathways to senior IT roles, including Systems Administration and Network Engineering.
- Competitive Compensation: Comprehensive benefits package including health, dental, and vision insurance.
- Learning Culture: Access to training programs and certifications.
Responsibilities
- Provide Tier 1 Technical Support: Serve as the primary point of contact for employee IT issues via phone, email, and in-person.
- Troubleshoot Hardware & Software: Diagnose and resolve problems related to desktop computers, printers, operating systems, and peripheral devices.
- Asset Management: Assist in the inventory tracking, configuration, and deployment of new workstations and IT equipment.
- Network Maintenance: Support basic network connectivity and troubleshoot Wi-Fi and LAN issues for office staff.
- Documentation: Maintain accurate records of technical issues, resolutions, and system configurations in our ticketing system.
- Security Compliance: Help enforce IT security policies and ensure employees adhere to best practices for data protection.
Qualifications
- Education: High school diploma or GED required; Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field is a plus.
- Technical Aptitude: Basic understanding of computer hardware components, operating systems (Windows and/or Mac), and networking concepts.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex problems logically.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Availability: Must be willing to work occasional evenings or weekends for system maintenance windows.