Job Description
Are you ready to launch your career in the dynamic tech industry?
TechNova Solutions is seeking a highly motivated Entry Level IT Support Associate to join our growing team in New York. We specialize in providing world-class technical support and digital solutions to enterprise clients. We are looking for individuals who are eager to learn, eager to grow, and eager to make an impact.
Why You Will Love Working Here:
- Full Training Provided: No prior experience needed. We will train you to become an expert in our industry-leading systems.
- Career Advancement: We have a structured career path from Entry Level to Senior Management.
- Modern Culture: Collaborative, inclusive, and fast-paced environment in the heart of New York.
Responsibilities:
As an Entry Level IT Support Associate, you will be the first point of contact for our clients, ensuring their technical needs are met with precision and care.
Responsibilities
- Provide Tier 1 technical support to clients via phone, email, and chat.
- Troubleshoot hardware and software issues to ensure minimal downtime.
- Manage and update customer records in the internal CRM database.
- Conduct training sessions for new team members and junior staff.
- Document technical solutions and resolutions for the knowledge base.
Qualifications
- Energetic and articulate communicator with a customer-first mindset.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong problem-solving skills and the ability to think on your feet.
- Reliable internet connection and a dedicated workspace (Remote/Hybrid).