Job Description
Are you ready to launch a career in technology? CloudBridge Technologies is looking for a dedicated Entry-Level IT Support Associate to join our Minneapolis team.
We are an equal opportunity employer that values talent over tenure. If you have a passion for helping others and a willingness to learn, this is the perfect role for you. We provide comprehensive on-the-job training to turn you into a tech expert.
In this role, you will be the first point of contact for our clients, ensuring their technical needs are met with precision and care.
Responsibilities
- Provide friendly and efficient technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot basic software and hardware connectivity issues.
- Document all customer interactions and resolutions in our ticketing system.
- Learn and demonstrate proficiency with our internal software platforms.
- Collaborate with senior engineers to escalate complex issues.
- Contribute to a positive team culture and support company goals.
Qualifications
- High School Diploma or GED required (College degree preferred but not mandatory).
- Familiarity with Windows, macOS, and web browsers.
- Strong verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Reliable computer and high-speed internet connection.
- A strong desire to learn and grow within the IT field.