Job Description
Are you ready to launch your career in the fast-paced world of technology? Denver Systems Group is seeking a motivated Entry Level IT Support Associate to join our dynamic team in Denver, CO.
We don't just want employees; we want future IT leaders. If you have a passion for solving problems and a curiosity about how computers work, we want to train you.
Why Join Us?
- Immediate Start: Don't wait weeks for a background check. We move fast.
- Comprehensive Training: Get certified with our in-house mentorship program.
- Growth Opportunities: Clear path to Senior Engineer or Systems Admin roles.
As an Entry Level IT Support Associate, you will be the first point of contact for our internal clients, ensuring seamless technology operations across our Denver headquarters.
Responsibilities
- Troubleshoot & Resolve: Assist users with hardware and software issues, escalating complex tickets when necessary.
- Desktop Support: Deploy, configure, and manage workstations, laptops, and peripherals for new hires.
- Help Desk Management: Monitor and respond to support tickets in our ticketing system (ServiceNow/Zendesk).
- Network Assistance: Support local area network (LAN) operations and basic Wi-Fi configurations.
- Asset Management: Maintain accurate inventory of IT assets and equipment.
Qualifications
- Education: High School Diploma or GED required; Associate's degree in IT or related field is a plus.
- Technical Basics: Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic computer operations.
- Soft Skills: Excellent communication skills and a patient, customer-centric attitude.
- Availability: Must be available to work on-site in Denver, CO.
- Driver's License: Valid driver's license required for equipment transport.