Job Description
Launch Your Tech Career with Apex Digital Systems
Are you a driven individual looking to break into the dynamic world of Information Technology? Apex Digital Systems is seeking a motivated Entry Level IT Support Intern to join our innovative team in Austin, Texas.
We are committed to nurturing talent from the ground up. As an intern, you will not just observe—you will actively participate in our IT ecosystem, learning industry-standard protocols while supporting our enterprise infrastructure. This is a unique opportunity to accelerate your professional growth in a collaborative, high-conversion environment.
Responsibilities
- Troubleshooting & Support: Assist in diagnosing and resolving hardware and software issues for internal users in a timely manner.
- System Administration: Monitor system performance and assist in the deployment of new workstations and software updates.
- Help Desk Operations: Respond to IT support tickets and provide exceptional customer service to employees across the organization.
- Documentation: Maintain accurate records of technical issues, resolutions, and asset inventories in our ticketing systems (ServiceNow/Jira).
- Networking: Learn to configure and troubleshoot network connectivity, including VPNs and local area networks (LANs).
- Training & Development: Participate in daily technical workshops to master emerging technologies and cybersecurity best practices.
Qualifications
- Education: Currently pursuing or recently completed a Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Technical Basics: Familiarity with Microsoft Office Suite and basic understanding of operating systems (Windows/Linux).
- Problem Solving: Strong analytical skills with a logical approach to identifying and solving technical challenges.
- Communication: Excellent written and verbal communication skills with the ability to explain complex concepts simply.
- Motivation: A high degree of eagerness to learn new technologies and adapt to a fast-paced, agile work environment.
- Teamwork: Ability to work collaboratively with cross-functional teams and senior engineers.