Job Description
Are you looking to kickstart your career in the heart of Silicon Valley? Apex Digital Solutions is currently hiring immediately for Entry-Level IT Support Associates in San Jose, CA. We are looking for motivated individuals who want to grow in a fast-paced, technology-driven environment. Join a team where your contributions matter and your potential is unlimited.
As an Entry-Level IT Support Associate, you will play a crucial role in maintaining our clients' technical infrastructure. This is an excellent opportunity for recent graduates or career changers looking to gain hands-on experience in a major tech hub.
Responsibilities
- Provide technical support to end-users via phone, email, and in-person to resolve hardware and software issues.
- Install, configure, and troubleshoot operating systems (Windows, macOS) and peripheral devices.
- Document all technical issues and resolutions in the ticketing system to maintain a knowledge base.
- Monitor network performance and assist in maintaining system security and data integrity.
- Collaborate with senior IT staff to implement new software patches and security updates.
- Conduct basic hardware upgrades and perform routine maintenance on office equipment.
Qualifications
- High School Diploma or equivalent required; Associate's or Bachelor's degree in Computer Science or related field is a plus.
- Basic computer literacy with a strong understanding of Microsoft Office Suite and web browsers.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Strong problem-solving abilities and a proactive approach to troubleshooting.
- Willingness to learn new technologies and obtain relevant certifications (we support training!).
- Ability to work in a fast-paced environment and meet tight deadlines.