Job Description
Are you ready to kickstart your career in the tech industry? TechNova Solutions is seeking a dedicated Entry Level IT Support Associate to join our growing team in Oklahoma City. We prioritize talent over experience and offer comprehensive paid training to ensure your success. If you are a quick learner with a passion for technology and helping others, we want to meet you!
Why Join TechNova?
- Immediate Hiring: Start your journey as soon as this week.
- No Experience Required: We provide all necessary training.
- Growth Opportunities: Clear pathways to senior IT roles.
- Modern Work Environment: Collaborative culture in downtown Oklahoma City.
Responsibilities
- Provide first-tier technical support and troubleshooting for hardware, software, and network issues.
- Assist end-users with account access, password resets, and system navigation.
- Document all support tickets and resolutions in the helpdesk management system.
- Perform routine system maintenance and hardware inspections.
- Collaborate with senior technicians to escalate complex issues efficiently.
- Conduct training sessions for new employees on standard operating procedures.
- Maintain a clean, organized, and professional workspace.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work effectively in a fast-paced team environment.
- Problem-solving mindset with a focus on customer satisfaction.
- Willingness to learn new technologies and complete certification training.
- Reliable transportation to the office in Oklahoma City.