Job Description
Are you ready to kickstart your career in the dynamic world of Information Technology? TechNova Solutions is seeking a passionate and detail-oriented Entry Level IT Support Associate to join our growing team in Raleigh, NC.
We are more than just an IT company; we are a hub of innovation. As an Entry Level Associate, you will work alongside experienced engineers to resolve technical challenges, support our infrastructure, and ensure our clients have seamless technology experiences. This is the perfect opportunity for recent graduates or career changers looking to break into the tech industry with a company that invests in people.
Why Join TechNova Solutions?
- Career Growth: Clear pathways to Senior IT roles, Systems Administration, and Network Engineering.
- Modern Technology Stack: Work with the latest tools including Azure, AWS, and enterprise-level networking hardware.
- Competitive Compensation: Base salary plus performance bonuses.
We offer a hybrid work environment and a comprehensive benefits package including health insurance, 401(k) matching, and continuous learning stipends.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools to internal employees and clients.
- Diagnose and resolve hardware, software, and network connectivity issues in a timely manner.
- Assist in the deployment, configuration, and maintenance of workstations, printers, and mobile devices.
- Maintain accurate documentation of technical issues, resolutions, and assets in the ITSM ticketing system.
- Collaborate with senior IT staff to troubleshoot complex network infrastructure and server issues.
- Participate in regular system backups, updates, and security patching to ensure business continuity.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Familiarity with Microsoft Windows and macOS operating systems.
- Basic understanding of networking concepts (IP addressing, DNS, DHCP) is a plus.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent customer service skills with a proactive attitude.
- Willingness to obtain relevant IT certifications (e.g., CompTIA A+, Network+) upon hire.