Job Description
Are you ready to kickstart your career in the fast-paced world of Information Technology? Apex Digital Solutions is looking for a driven Entry Level IT Support Associate to join our growing team in Phoenix, AZ. We provide comprehensive training for ambitious candidates who want to excel in a dynamic tech environment.
As an Entry Level IT Support Associate, you will be the face of our technical support team, assisting both internal employees and clients with their daily technology needs. This is a fantastic opportunity to gain hands-on experience in a supportive, mentorship-driven environment.
Why Join Us?
- Competitive starting salary and performance-based bonuses.
- Full medical, dental, and vision insurance.
- Flexible PTO and paid holidays.
- Career growth opportunities within a rapidly expanding company.
Responsibilities
- Provide Tier 1 Technical Support: Troubleshoot and resolve hardware and software issues for end-users via phone, email, and ticketing systems.
- Hardware & Software Management: Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Network Assistance: Assist with basic network connectivity troubleshooting and Wi-Fi setup for clients and employees.
- Customer Service: Deliver exceptional service by actively listening to user concerns and providing clear, concise solutions.
- Documentation: Maintain accurate records of support tickets, resolutions, and asset inventories in our CRM software.
- Training: Participate in ongoing technical training sessions to stay updated on industry best practices and new technologies.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Technical Aptitude: Basic understanding of computer operating systems (Windows/macOS) and office software (Microsoft Office suite).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot step-by-step to identify root causes.
- Availability: Must be available to work full-time, including occasional evenings or weekends during peak periods.
- Driver’s License: Valid driver’s license and reliable transportation required for occasional on-site visits.