Job Description
Are you looking to kickstart your career in technology? TechSolutions El Paso is seeking a motivated Entry Level IT Support Associate to join our growing team. We value potential over experience and provide comprehensive on-the-job training to help you grow.
In this role, you will be the first point of contact for our clients, resolving technical issues and ensuring a seamless technology experience. If you are eager to learn, tech-savvy, and ready to work in a dynamic environment, we want to hear from you!
Responsibilities
- Provide Tier 1 technical support to employees and customers via phone, email, and ticketing systems.
- Diagnose and troubleshoot hardware and software malfunctions (printers, laptops, operating systems).
- Perform routine maintenance on workstations and peripherals.
- Document all technical issues, resolutions, and customer interactions in our CRM software.
- Assist in the deployment of new hardware and software updates.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and software applications.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Willingness to obtain industry certifications (CompTIA A+ is encouraged).