Job Description
Are you eager to launch a career in the vibrant tech scene of Los Angeles? Nexus Digital Solutions is currently seeking motivated Entry Level IT Support Associates to join our growing team in the heart of the city.
We offer a comprehensive training program designed to fast-track your professional development. If you have a passion for technology and a desire to help others, we want to hear from you. This is an exceptional opportunity to gain hands-on experience with industry-leading tools while working in a collaborative and innovative environment.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- On-the-job training and mentorship from senior engineers.
- Professional growth opportunities in a booming tech hub.
- Modern office amenities located in Downtown Los Angeles.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Manage and respond to customer inquiries via ticketing systems efficiently.
- Assist in the deployment and configuration of new workstations and peripherals.
- Document technical issues and resolutions in our knowledge base.
- Collaborate with senior engineers to learn best practices in network administration.
- Maintain a clean and organized tech inventory.
Qualifications
- High School Diploma or GED required.
- Basic understanding of computer operating systems (Windows/Mac).
- Strong communication skills and a customer-first attitude.
- Willingness to learn new technologies and complete technical training.
- Ability to work in a fast-paced, dynamic environment.
- Current authorization to work in the United States.