Job Description
Are you ready to launch your career in Information Technology but lack formal experience? Apex Digital Solutions is looking for ambitious, motivated individuals to join our growing team as Entry Level IT Support Associates.
We are committed to hiring talent regardless of their background, provided they have the drive to learn. As an Entry Level IT Support Associate, you will work alongside experienced professionals to maintain our clients' IT infrastructure and provide top-tier technical support. We offer comprehensive on-the-job training and a clear pathway for career advancement within the technology sector.
Why Join Us?
- Full-time schedule with a stable, growing company.
- Competitive salary and comprehensive benefits package.
- On-site training and mentorship from senior IT staff.
- Opportunity for rapid career progression into specialized IT roles.
If you are a problem-solver with a passion for technology and a willingness to learn, we want to meet you.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone and email.
- Assist in the installation, configuration, and deployment of new computers, printers, and mobile devices.
- Monitor and manage incoming service tickets in our ticketing system to ensure timely resolution.
- Collaborate with senior IT analysts to diagnose complex network and system errors.
- Perform regular system backups, updates, and security patching to ensure system integrity.
- Document technical issues and resolutions in the knowledge base to improve team efficiency.
- Support the onboarding process for new employees by setting up their workstations and accounts.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Strong desire to learn new technologies and a proactive attitude toward professional development.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Basic understanding of Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with computer hardware components and peripherals.
- Ability to work independently as well as part of a collaborative team environment.
- Valid driver's license and reliable transportation for local travel if required.