Job Description
Are you looking to kickstart your career in the dynamic world of technology? Fort Worth Tech Solutions is seeking a motivated Entry Level IT Support Analyst to join our growing team. In this role, you will be the first line of defense for our employees' technology needs, ensuring seamless operations and a positive user experience. We offer a comprehensive training program and a clear pathway for advancement.
Our ideal candidate is curious, eager to learn, and possesses a strong foundation in computer science principles. If you are ready to turn your passion for tech into a profession, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues for desktops, laptops, and peripherals.
- Assist in the deployment, configuration, and maintenance of company devices.
- Manage IT helpdesk tickets and maintain accurate records of support requests.
- Collaborate with senior IT staff to implement system upgrades and security patches.
- Conduct regular system checks and ensure data backup integrity.
- Train new hires on standard IT procedures and software usage.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology, Computer Science, or related field preferred.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is essential.
- Basic understanding of computer networking concepts (LAN, WAN, IP addressing).
- Strong problem-solving skills and attention to detail.
- Excellent communication and customer service abilities.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+) within 12 months.