Job Description
Join TechNova Solutions as an Entry-Level IT Specialist and launch your career in cutting-edge technology! We're urgently seeking passionate individuals to support our dynamic IT infrastructure and deliver exceptional technical support to our growing client base. This is your chance to grow with a forward-thinking company that invests in talent development and offers a collaborative, fast-paced environment.
Why TechNova Solutions? We pride ourselves on fostering innovation, providing competitive compensation, and offering clear career advancement paths for our team members. Our Austin headquarters features modern workspaces, flexible schedules, and a culture that celebrates technical excellence and continuous learning.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Manage user accounts, permissions, and access controls across Active Directory environments
- Document technical issues, resolutions, and standard operating procedures in ITSM systems
- Collaborate with senior IT staff on infrastructure projects including cloud migrations and security implementations
- Conduct regular system updates, patches, and security vulnerability assessments
- Train end-users on new technologies and best practices for digital security
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of hands-on IT support experience or relevant internship
- CompTIA A+, Network+, or Security+ certification preferred (or willingness to obtain)
- Proficiency with Windows OS, Microsoft Office 365, and basic networking concepts
- Strong diagnostic skills and ability to troubleshoot hardware/software issues
- Excellent written and verbal communication skills with customer service focus
- Ability to work independently and prioritize tasks in a fast-paced environment